1) Parties & Scope
Prime Quality Transport (“Broker”) arranges transportation of vehicles for the customer (“Shipper”) by a duly licensed and insured motor carrier (“Carrier”). Broker is not the Carrier and does not take possession of vehicles. Service is door-to-door where legally and safely accessible; otherwise delivery/pickup will occur at the nearest safe location.

2) Booking Information
Shipper confirms that the order details submitted at booking (contact info, pickup/delivery cities or ZIP codes, requested pickup window, vehicle count, and any special instructions) are accurate. Dates and transit times are estimates and may vary due to weather, traffic, mechanical issues, DOT/port delays, or other causes beyond reasonable control.

3) Price & Payment

Total Price: as shown at checkout at the time of booking (taxes/fees, if any, are itemized).

Deposit: a booking fee may be charged at order placement. Unless stated otherwise, the deposit is fully refundable until a Carrier is assigned/confirmed. After assignment, the deposit becomes non-refundable (see §7).

Balance: due to the Carrier at delivery (typical forms accepted by carriers include cash/certified funds/Zelle; acceptance of checks or cards is at the Carrier’s discretion). Processing surcharges for card payments may apply.

No cash advances are paid to Shipper. Broker/Carrier are not responsible for banking, chargeback, or currency conversion fees.

4) Pickup, Delivery & Access

Door-to-door service requires legal, safe access for large trucks. If the location is restricted, the driver may request to meet at the nearest accessible area.

If Shipper or Shipper’s agent is unavailable at pickup or delivery, the vehicle may be delivered to or held at a terminal or storage facility at Shipper’s cost; re-delivery fees may apply.

Driver may request reasonable assistance (e.g., short ride back to the truck) where local restrictions prevent parking.

5) Vehicle Condition, Size & Personal Items

Shipper must disclose operability and any modifications affecting size/weight/ground clearance (e.g., lifts, oversized tires, roof racks). Quotes are based on standard dimensions/weights. Inoperable or oversized vehicles may incur additional fees and/or require special equipment.

Personal items: maximum 100 lb confined to trunk/cargo area; no passengers, pets, plants, electronics, alcohol, drugs, or firearms. Personal items are not covered by Carrier cargo insurance and travel at Shipper’s risk.

Fuel: ≤ ½ tank for combustion vehicles; EVs fully charged at pickup.

6) Insurance & Claims

Vehicle is covered by Carrier’s cargo insurance (limits vary by Carrier; typical minimums include public liability coverage per FMCSA requirements). Broker is not responsible for damage caused by the Carrier.

Pre-existing damage, mechanical/electrical failures, fluid leaks, normal road wear, undercarriage/exhaust, antennas, aftermarket accessories, loose parts, alarms, and acts of God are excluded.

Inspection (Bill of Lading, “BOL”): Shipper (or agent) must inspect the vehicle with the driver at pickup and delivery. All damage claims must be noted on the BOL at delivery and submitted in writing within 15 days with photos and supporting documents. Tariffs must be paid in full before a claim is processed.

7) Cancellations, No-Shows & Refunds

Before Carrier assignment: Shipper may cancel by email/text to Broker; deposit (if any) is fully refundable (less non-recoverable card/processing fees where applicable).

After Carrier assignment / Late cancellation (day-of pickup or day before): deposit is non-refundable and a dry-run fee may apply if the truck is dispatched.

No-show / Misrepresentation (vehicle not available, location inaccessible without notice, vehicle inoperable/oversized contrary to booking): deposit is non-refundable and Shipper is responsible for any additional Carrier charges incurred.

Broker reserves the right to cancel and refund within 12 hours of booking for unusual locations (e.g., islands), declared emergencies, rare units, software errors, or compliance concerns.

8) Scheduling, Delays & Force Majeure

Pickup windows typically exclude weekends and federal holidays unless otherwise stated.

Neither Broker nor Carrier shall be liable for indirect, incidental, special, or consequential damages (loss of use, rental, missed flights, business losses) arising from delay or service issues.

Any optional “price or pickup guarantee” will apply only if expressly shown on the order confirmation and is subject to its stated terms and limits.

9) Auctions, Dealers & Ports

Gate/storage/port/customs/handling fees related to auctions, dealers, or ports are not included in the transport price and are the Shipper’s responsibility. Receipts may be provided by the Carrier or facility.

10) Privacy & Communications

Broker collects contact information solely to arrange transport and may share it with the assigned Carrier (and, if needed, with dispatch partners) to coordinate pickup/delivery.

By booking, Shipper consents to receive calls, texts, and emails regarding scheduling and service updates.

11) Chargebacks & Collections

Unauthorized chargebacks or payment reversals for services rendered may be sent to collections. Shipper agrees to pay reasonable collection costs, bank fees, and attorneys’ fees permitted by law.

12) Governing Law & Venue

These Terms are governed by the laws of [State] without regard to conflict-of-law rules. Exclusive venue for disputes is [County, State]. If any provision is found unenforceable, the remainder remains in force.

13) Acceptance
By placing an order and checking the acceptance box, Shipper confirms: (i) authority to bind the vehicle owner; (ii) review and agreement to these Terms; and (iii) that information provided at booking is accurate.